shrinken

Refund & Cancellation Policy

Last updated: 23 October 2026

Disposable socks are a personal hygiene product, so we cannot take back packs that have been opened or used. We do make it right whenever something goes wrong with your order.

1. Order cancellation

  • You can cancel an order before it is shipped by emailing support@shrinken.co.in with your order number. Prepaid orders cancelled before shipping are refunded in full.
  • Once an order has been shipped it cannot be cancelled, but you may refuse delivery; prepaid orders refused at delivery are refunded after the parcel returns to us, minus the actual shipping charge.

2. Damaged, defective or wrong items

  • If you receive a damaged, defective, wrong or short pack, write to us within 7 days of delivery with your order number and a photo of the pack and label.
  • We will send a free replacement or give a full refund, at your choice. You will not be asked to pay any return shipping.

3. Returns

  • Unopened, sealed packs can be returned within 7 days of delivery for a refund of the product price. Please contact us first; we will arrange a pickup where available.
  • Opened or used socks cannot be returned for hygiene reasons, unless the item was damaged, defective or wrong.

4. Refund method and timelines

  • Approved refunds are processed within 2 working days to the original payment method (UPI, card, net banking or wallet). The amount usually reaches your account in 5 to 7 working days, depending on your bank.
  • For cash-on-delivery orders, refunds are made by bank transfer or UPI to an account you provide.

5. Subscriptions

  • You can cancel or pause a subscription at any time from the Manage subscription page or by writing to us. There is no cancellation fee.
  • Cancelling stops all future auto-debits. Shipments already paid for will still be delivered.
  • If you are charged after you cancelled, or are charged twice for the same cycle, we refund the extra charge in full within 2 working days of your request.
  • If a renewal charge goes through but you did not want that shipment, write to us before it ships and we will cancel it and refund it in full.

6. Contact

Sran Grain Trading Company, Khatouni No 568, Near Bus Stand, Backside Ashoka Sweets, Cheema, District Sangrur, Punjab 148029, India. Email support@shrinken.co.in.